Refund policy
Our return policy spans 14 days from the date of item receipt, allowing you ample time to request a return.
For your item to qualify for a return, it must remain in the exact condition as when you initially received it. This entails, it is unworn or unused, retaining all tags, and housed within its original packaging. Additionally, having the receipt or proof of purchase is essential. Responsibility for the return label lies with the customer, except in cases where the item's defectiveness can be substantiated.
This policy ensures a fair and smooth return process, fostering customer satisfaction and convenience. Your item's condition and compliance with these stipulations will determine the success of your return request.
To start a return, you can contact us at myfiercefirefashions@myfiercefirefashions.com. Once we have received your request, we will email instructions on how to return your item.
If your return is accepted, and your item was damaged upon receipt, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you decide that you no longer want the item, you are responsible for the return shipping.
You can always contact us for any return questions at myfiercefirefashions@myfiercefirefashions.com.
Damages and issues
Upon receiving your order, kindly examine the items. Should you encounter any defects or damage, or if an incorrect item has been delivered, please reach out to us promptly. This will allow us to assess the situation and take appropriate corrective measures. Your satisfaction is our priority, and we aim to swiftly resolve any concerns you may have.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, plants, and earrings), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Items must be smoke-free; we will not accept worn or damaged items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the latest item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will be responsible for the return shipping
Refund Policy - My Fierce Fire Fashions
At My Fierce Fire Fashions, customer satisfaction is our top priority. We strive to offer you high-quality clothing that reflects your unique style and personality. However, we understand that there may be instances where a return or refund is necessary. Please review our refund policy below:
1. Refund Eligibility: We accept returns for items purchased from My Fierce Fire Fashions within 14 days of receipt. To be eligible for a refund, the item must be in the same condition as when it was purchased, unworn, unwashed, and with all original tags and packaging intact.
2. Non-Refundable Items: Refunds are not provided for items unless they are returned in their original purchased condition. Refund requests won't be sanctioned if the item exhibits indications of wear, damage, or modification. This encompasses noticeable usage marks, scents, blemishes, or any alterations.
4. Refund Process: Once we receive the returned item and confirm its eligibility, we will process your refund. Refunds will be issued to the original payment method within seven business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution's processing times.
5. Contact Us: If you have any questions about our refund policy or need assistance with a return, please contact our customer support team at [myfiercefirefashions@myfiercefirefashions.com].
Thank you for choosing My Fierce Fire Fashions for your fashion needs. We provide you with stylish and high-quality clothing that empowers your inner fierceness.